Privacy Policy

1. Information we collect

Information you give us. Your name, email, phone number, company, the details of a booking or event, what you write in our forms and messages, and your account and membership details.

Payments. Card payments are processed by Stripe. We receive the result of a payment and the last digits of the card, never the full card number.

Your session files. The audio and video recorded at your session, stored so we can deliver them to you (see section 7).

Information collected automatically. Your device and browser, IP address, approximate location, pages visited, the link or ad that brought you, and cookies or similar identifiers set by us and by the tools in section 4.

Information from partners. Advertising platforms tell us which campaigns led to a visit or a booking.

2. How we use it

• To book, run and charge for sessions, memberships, editing and events.
• To deliver your files and let the people you invite see them.
• To send messages about your bookings, account and files by email, text message (SMS) or WhatsApp.
• To send marketing, only where you agreed to it, with an unsubscribe in every message.
• To answer questions, support you and keep records of what was agreed.
• To measure and improve our site and our advertising.
• To prevent fraud and abuse and to meet legal obligations.

3. Cookies and similar technologies

We use cookies, pixels and similar technologies to keep you signed in, remember your choices, measure visits and understand which ads work. Visitors from the European Economic Area, the United Kingdom and Switzerland are asked before any analytics or advertising tag loads. You can also block or delete cookies in your browser settings. We do not currently respond to browser Do Not Track signals.

4. Analytics and advertising partners

These partners receive information about your visit from our site, and, when you book or buy, from our servers:

• Google (Google Analytics 4, Google Ads, Google Tag Manager): visits, conversions and, for a purchase, your email and phone number in hashed (encoded) form so Google can match the sale to an ad.
• Meta (Facebook and Instagram pixel and Conversions API): the same, for Meta's ads.
• TikTok (TikTok pixel), when our TikTok campaigns are running.
• Microsoft Clarity: recordings of how visitors move through our pages (clicks, scrolls, taps), used to find what is confusing or broken. Fields where you type a name, email or phone are masked, and Clarity does not run on our payment pages.

You can limit ad personalization in your Google and Meta settings, and opt out of interest-based ads from many companies at optout.aboutads.info.

5. Text messages and WhatsApp

We text or WhatsApp you only if you gave us your number for that purpose and agreed to receive messages. Message frequency varies, and message and data rates may apply. Reply STOP to stop and HELP for help. The details are in our SMS Terms.

We do not share your mobile number or your consent to receive messages with third parties for their marketing. Text messaging opt-in data and consent are not shared with any third party, except the providers that deliver the messages for us.

6. How we share information

We do not sell your personal information. We share it only with:

• Service providers that run parts of our business for us: Stripe (payments), Google Workspace (email and calendars), GoHighLevel (customer records, email, text messages and the chat on our site), Backblaze and Cloudflare (file storage and delivery), DigitalOcean (hosting), Slack (internal notices to our staff) and the editors who work on your files.
• The analytics and advertising partners in section 4.
• People you choose, such as teammates you invite or guests you share a session with.
• Authorities, when the law requires it or to protect rights, safety and property.
• A buyer or successor, if our business is sold or reorganized.

7. Your recordings

Your session files are yours. We store them to deliver them to you, for the period set out in our Terms of Service, after which they may be deleted. We may use short clips or stills from sessions to promote the studio unless you ask us not to, as described in the Terms.

8. How long we keep it

We keep account, booking and payment records for as long as your account is open and afterwards as long as the law requires for tax, accounting and disputes. Session files are kept for the period in the Terms. Marketing data is kept until you unsubscribe. Analytics data is kept for the periods each partner sets.

9. Security

We use encryption in transit, access controls and providers with strong security practices. No system is perfectly secure, so we cannot guarantee absolute security.

10. Your choices and rights

• Access, correction and deletion. Ask us at [email protected] for a copy of your information, to correct it or to delete it. We answer within 45 days and may need to confirm who you are. Some records must be kept by law.
• Email. Use the unsubscribe link in any marketing email.
• Text messages. Reply STOP.
• Cookies. Use the cookie banner where it appears, or your browser settings.

Residents of some states have additional rights under their state's law. We honor those requests sent to the address below.

11. Children

Our services are not directed to children under 13, and we do not knowingly collect their information. Anyone under 18 must book and record with a parent or guardian's permission.

12. Changes to this policy

We will post any change on this page with a new date. If a change is significant, we will tell you by email or on the site before it takes effect.

13. Contact

The Move Media Network LLC, 566 NW 29th Street, Miami, FL 33127. Email [email protected] or call (786) 982-8825.